Your techs are on a roof. The no-cool call is still ringing.
The worst calls come at the worst times: a hot Friday night, a dead furnace at 6 a.m., every truck out on the first heat wave. A homeowner who reaches voicemail calls the next company on the list. Call Kettle answers when your office can't, books the visit, and brings in a person when one is needed.
This is a test call, not a customer recording. An AI plays the customer; the receptionist is our live system, with the booking rules it uses on real calls.
Where hvac companies lose calls
Peak-season overload
Every tech is on a job and the office line rings out. The AI keeps answering while you are slammed.
After-hours calls
A caller with no heat or no cooling reaches something that answers at 9 p.m., takes the details or books a visit, and alerts you.
Estimate requests
New-system inquiries are captured or booked as estimates without anyone stopping a job to pick up.
What it handles for a hvac company
- Books repair visits and estimate appointments inside your hours
- Answers service area, hours and anything you have given it, from your words
- Puts a caller through to your on-call phone when they ask, or when you set urgent calls to ring you
- Tells callers with a gas smell or carbon monoxide alarm to call 911 and alerts you
- Never quotes a price you did not give it and never gives repair advice
It always tells callers it is an AI, and a person is always one request away.
You choose when it answers
Overflow
Your phone rings first. If nobody picks up, the AI answers instead of voicemail.
Most owners start here.
After hours
Your team answers during the day. Nights, weekends and holidays go to the AI.
Keeps the office in charge.
When you're busy
If you are already on another call, the next caller gets the AI instead of a busy signal.
For peak days.
Everything
The AI answers every call and puts callers through when they ask.
For owners who are rarely at a desk.
Selective
Certain numbers, such as family or your best customers, always ring you first.
Add it to any mode.
HVAC questions
What about no-heat calls in winter?
You decide. It can book the soonest slot you allow and alert you, or ring your on-call phone right away. Anything involving gas, fire or carbon monoxide gets the 911 message first.
Can it tell callers my diagnostic fee?
Only if you give us the exact wording. Otherwise it offers a visit or a callback instead of guessing.
Will it replace my office staff?
No, and it is not built to. It covers the calls your team cannot get to: after hours, busy periods and overflow.
Hear it before you decide.
Call the demo line, talk to it like a customer, and try to trip it up. If it looks useful, book 15 minutes and we will show you how it would handle your calls.